Grounded answers need real seeded knowledge under Tenant A
(11111111-1111-1111-1111-111111111111) — the same tenant the widget/console dev
configs default to. Run python -m scripts.seed_dev_knowledge if you haven't.
Known gap: there's no live agent to hand off to yet — the bot won't get permanently stuck on an escalation, but it also can't transfer or end the call for you.